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Shipping & Returns

Q: How long does it take to ship?

A: All orders are processed within 1~2 business days.

We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 4~6 business days.

Deliveries usually take 7 business days, depending on the courier, your location and customs controls.

Please note that we do not ship on Sundays or holidays.

If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code.

Q: Can I make changes to my shipping address after I place my order?

A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.

Q: When will I receive tracking information?

A: Within 2 days of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.

If you do not receive such an email within 2 business days, please contact us!

Q: Is there free shipping to XY country?

A: Shipping fees is on our end, shipping itself is free * but local duties and customs clearings may affect the final price. It is the customer’s responsibility to learn about these extra fees.